Store Policy
Customer Care
EZ FLEX Customer Care
At EZ FLEX, we’re committed to delivering a top-tier experience from your first click to your final rep. Whether you’re reaching out with a question, concern, or just need some guidance with your product — we’re here to help.
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How We Can Help:
• Order Support:
Need help tracking your order or updating your shipping info? We’ve got you covered.
• Product Assistance:
Not sure how to use your EZ FLEX device or need some tips? We’ll walk you through it.
• Returns & Replacements:
Received a damaged item or something not quite right? We’ll make it right.
• Feedback & Suggestions:
Your input helps us grow. We welcome any feedback that can help us improve your experience
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Contact Us:
Email: info@ezflexs.com
Phone: 6472250191
Response Time: Within 1–2 business days
Hours of Operation: Monday – Friday | 9 AM – 5 PM (EST)
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We appreciate every single customer who chooses EZ FLEX. Your journey to strength, growth, and performance matters to us — and we’re here to support it every step of the way.
Team EZ FLEX
Privacy & Safety
Privacy & Safety
At EZ FLEX, protecting your personal information is our top priority. We are committed to ensuring that your privacy is respected and your data is handled securely.
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How We Store Your Information
• All customer information (such as name, address, email, and order history) is securely stored in encrypted databases.
• Payment details are never stored on our servers — all transactions are processed through certified and secure third-party payment providers (like Stripe, PayPal, or Shopify Payments).
• Access to your information is limited only to authorized EZ FLEX staff who need it to fulfill your order or provide customer support.
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How We Protect Your Information
• We use SSL encryption (Secure Socket Layer) on our website to keep your data safe during transmission.
• Firewalls and up-to-date security protocols are in place to prevent unauthorized access to our systems.
• We routinely monitor our platform for vulnerabilities and updates to ensure your data stays protected.
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Your Privacy Rights
You have the right to:
• Access the personal information we hold about you
• Request changes or corrections
• Request that your information be deleted
• Opt-out of marketing communications at any time
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Third-Party Services
We do not sell or trade your information. We may share it with trusted partners only as needed to process your order (e.g., payment processors, shipping companies). These partners are contractually obligated to keep your information confidential and secure.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
